Frequently asked questions

Tell me more about materials

All our 4Cats Cat Scratchers and Cat Houses combine ultimate form with premium comfort for your furry friends and are made of several layers of corrugated 100% recycled cardboard in extremely high quality. Because of that, your cat will barely make a dent in the cardboard top surface. That makes our 4Cats Cat Scratchers Eco friendly, too.

About the Colors of our 4Cats Personalized Cat Scratchers

At most models you can choose between 6 different colors: Vivid Reddish Orange, Vibrant Navy Blue, Bright Grass Green, Flaming Ruby Red, Sanguine Pink and Silvered Grey.

Are payment and shopping on your site safe & secure?

Totally safe and secure. Our checkout page uses ssl (https), and you can pay via card or paypal. Happy shopping.

Can I return my 4Cats Personalized Cat Scratcher for an exchange or refund?

We know you’re going to love your 100% custom made PERSONALIZED 4Cats Cat Scratcher. Each item is made to order (customized item). Therefor CAN’T ACCEPT RETURNS OR GIVE REFUNDS. We’re sorry about this, but we hope you understand.

Since our Cat Scratchers are all made to your order, we can’t simply exchange them, unless we made a mistake (wrong item or wrong name).

We make all our 4Cats Cat Scratchers AFTER customer places an order. We do not have items in stock and because of that every customer must wait until we make them, so we can deliver on time. The process of making them you can see in our video on our website. 

If you have received Cat Scratcher you did not order, let us know as soon as possible! Please send us a message at [email protected], before sending the item back. In case we have sent you wrong Scratcher or we have sent you Scratcher with the wrong name on it the following requirements must be fulfilled: the item must be returned in its original package and condition, unused within 14 days of receiving an item. In order for us to accept your return, you must ensure your Cat Scratcher is unused and the box is still intact. Please ensure it is packed properly. Any items received in an unsuitable condition will be refused. You are responsible for the cost of return postage. Any items returned are your responsibility until they reach our warehouse.

How much do 4Cats Cat Scratchers weight?

You can find data about unboxed weight of each Cat Scratcher in the description section of each Cat Scratcher.

I want to buy 4Cats Cat Scratchers as a present. Can I buy a gift voucher?

Super! Great idea! 4Cats Cat Scratchers make a great gift, and you can buy a 4Cats gift card to the value of your choice. Our gift cards are redeemable across all our products, and will be delivered to you via email, so you can get it in minutes.

International Shipping & Tracking

We do ship International mostly with DHL! All items will be shipped from European country Slovenia. Exact time for delivery you will see after receiving DHL tracking number on your email. Normally it takes up to 3 – 4 days.

Making time

All 4Cats Cat Scratchers and Cat Houses at our Online Shop are custom made upon your order. It takes around 5 working days to make them. Please do not hesitate to contact us if you need the Cat Scratcher of your choice any sooner. After that we will ship your 4Cats Cat Scratcher to you right away and let you know.

My tracking number doesn’t work

No worries. Let us know and we will check for you.

The Size of 4Cats Cat Scratchers

You can find data about unboxed size of each 4Cats Cat Scratcher in the description section of each Cat Scratcher.

What currency do you accept?

We accept EUR.

What shipping options do you offer?

We use DHL and DPD for Shipping International.

Where is my order/ can I track delivery progress?

Let’s have a look. Just click on tracking number link (the shipment ID) in your “Completed order email” to check your order status.

Which countries do you ship to?

4Cats has been global since day one, that means we ship all over the world. The exact countries you will see at the checkout. If you do not find your country and want to buy a cat scratcher, let us know by email and we will calculate the shipping and send you an invoice.

Your address

Please double check your shipping address and make sure it is correct! Avoid shipping delays by making sure your shipping address is up to date! Please also check your ZIP code!

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